by Meg Bailey | Nov 12, 2020
Could this lockdown be an opportunity for growth? Plus, is anywhere really ‘closed’? The inevitable has happened again. England has been plunged into another lockdown, lasting (hopefully) for just 4 weeks, until the 2nd December. As expected, this has caused immense...
by Meg Bailey | Oct 6, 2020
Our latest case study explores how the leading luxury hotel has upgraded guest experience Featured image source: Hyatt Regency London – The Churchill Hyatt Regency London – The Churchill is Hyatt Regency’s flagship UK hotel. Tucked behind Hyde Park, in the...
by Alex Robson | Sep 8, 2020
Lack of a lost property process at your hotel is costing you dearly – here’s what you can do about it. Leaving something behind in a hotel room is an expensive mistake to make. But who really foots the bill when items get left behind? This blog will...
by Meg Bailey | Sep 3, 2020
A disorganised or non-existent lost and found process could trigger negative reviews and poor brand loyalty We continue our hotel dedicated blog series by exploring the impact that lost property management can have on guest experience. Losing belongings is inevitable....
by Meg Bailey | Aug 26, 2020
Alton Towers Resort offers almost 700 rooms across a range of different eccentrically themed accommodations. It truly is the perfect themed hotel for a getaway for the whole family. With such high guest numbers, all expecting a world-class experience, there was no...
