Trusted by organisations focused on great customer experience
When an item is discovered, a simple photo is all it takes to initiate our automated process. Our system then generates a comprehensive report, cataloguing each item with precision. This ensures a detailed and accurate description, vastly improving identification and recovery rates.
Our matching engine automatically matches customer enquiries with found items. This not only enhances the probability of matching lost items to their rightful owners but also streamlines the entire process, saving on valuable time and resources.
Fully integrated courier services deliver convenience and efficiency. End customers can effortlessly purchase postage labels for the return of their items. Delivering a seamless, end- to-end solution for item recovery through to delivery back to the object owner.
The NotLost platform is designed to tackle complex problems associated with managing items in expansive networks. Every organisation has unique challenges, and our software is flexible to meet your specific needs with precision.
All data and processes within our platform adhere to the highest standards of security, offering our clients and their customers complete peace of mind.
Our software is engineered to be highly configurable, catering to the unique demands of various sectors. From small hotels to global transport giants like Transport for London, our solutions are adaptable to any scale and complexity. What ever the scale and complexity of your requirement, NotLost has it covered.
Contact us today and find out how our market-leading technology can assist your organisation with the management of items within your network.
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Powerful Al-powered and matching engine completely configurable to your industry
Improve net promoter score (NPS) and create PR opportunities
Enjoy seemless integration with your existing internal enterprise applications
Free up staff time by 50-80% with Al-powered image recognition and matching
Streamline processes across your network with centralised overview and reporting
Self-serve customer postage return integrated with a range of courier services
"The search functionality and the ability to check what items have been handed in by picture has been incredibly beneficial to our guests."
Customer Services Manager,
The O2
"A slick, effective and customer-focused solution that is now a core part of our festival operation."
Director of Events,
European Festivals AEG
"Lost property is not an easy thing to deal with, someone is upset, someone is angry and you have to deal with it. Being able to handle it accurately using images created a great guest experience."
Guest Services Team Leader,
Westfield London
"It has improved our guest experience post-visit."
Senior Head Housekeeper,
Alton Towers Hotels, Merlin
"Since adopting NotLost, we are saving loads of time and staff can focus their attention on other important tasks."
Security Manager,
Southbank Centre
"Managing lost property across a large fleet that is always moving can be challenging at the best of times. NotLost simplifies that job and frees up our colleagues to get on with value-adding work."
Head of Customer Experience,
Oxford Bus Company, GoAhead
