Do you have a GDPR compliant lost property system in place? Probably not.
What is GDPR?
As the name suggests, GDPR protects all personal data used for any activity. Thus, any information that can identify an individual: name, email address, postal address, phone number or even photograph, must be protected.
Ultimately, it gives a blanket set of rules that should simplify all regulations for businesses and individuals alike.
Why does my lost property system have to be GDPR compliant?
The internet has dramatically changed the way we all communicate. Despite this, many processes still haven’t been digitalised. As a result, lost property policies fall outside of important digitalisation projects.
Most organisations will manage their lost property in two ways:
1. Keep it simple. Paper and pen. Or a logbook to be a bit more organised.
2. Digital spreadsheets can be easier to manage, with a bonus of extra desk space.
GDPR operates “tech neutrality”; it doesn’t matter where you store personal data. Whether it’s on a spreadsheet, logbook or even on a napkin, structured personal data must be stored in a GDPR compliant way.
What’s more, tough penalties are in place for those who don’t comply with GDPR. Fines of up to 4% of global revenue or €20 million, whichever is greater! In 2019, Google were fined an eye-watering €50 million for failing to comply with GDPR.
I store lost property safely. Why is this not enough to be GDPR compliant?
What’s the first thing you do? Bring out your logbook?
If the answer is yes, this book is now visible to unauthorised eyes. Thus, offering other customer data in plain sight.
However, you can’t blame your customer. It’s human nature to glance at the information in your book. After all, they’re nervous to get their item back quickly.
GDPR rules state that organisations must ensure personal data is gathered legally and under strict conditions. Hence, hand-crafted lost property systems do not have appropriate safeguards in place to protect personal data from misuse and exploitation.
How can I make my lost property process GDPR compliant?
The NotLost platform combines various features that comply with GDPR rules and creates a streamlined system for your staff and customers. Simple and secure lost property procedures help improve customer experience.
Plus, it retains the trust of your loyal customers. Focus your attention on the larger compliance tasks and trust NotLost to provide a GDPR compliant lost property solution.