NotLost are proud to reveal an exciting new update, introducing our matching engine, custom fields and a sleek new menu bar!

You spoke and we listened. Following feedback from our valued customers, our Product team have been busy building some major new features on the NotLost platform. Our latest update aims to make matching lost and found easier than ever, as well as offering you the flexibility to configure and tweak the platform to suit your needs.

“We have taken the opportunity to relentlessly develop new features to create a more customisable product which can be built to suit the specific needs of customers.”

Sam Nash, Head of Product

Here’s a roundup of all the new features and updates in the latest release.

Automatically match found items with customer enquires

We know that comparing found items with lost enquiries can be one of the most frustrating and time-consuming aspects of lost property management. That’s why we wanted to automate this process for you.

The new matching engine will automatically run in the background and suggest matches for your team as enquiries come in. Compare images and descriptions of found items with lost item enquiries made by your customers, constantly, so you don’t have to. Thus, this will help you to save time, return more items to customers and ensure you never need to manually rifle through lost property again.  

NotLost new matching engine on lost and found software platform

Secondly, users can now request custom fields when registering and searching for items on our lost and found software.


Capture more relevant information to make searching and matching easier


Our new custom fields are fully flexible and tailored to your specific needs, helping to ensure your team record the relevant information.

For example, having designated fields such as room number, name of finder or train destination will maximise the chances of finding a match.

NotLost new custom fields on lost and found software platform
What’s more, these additional custom fields will also be incorporated into the lost item enquiry forms that your customers use. This means the matching engine can do its job, saving time for your team and letting them get on with other important tasks.  

A new, seamless look for NotLost

Lastly, as part of our ongoing commitment to improving the user experience on the NotLost platform we have made a series of design updates across the system.

These include a series of tweaks to buttons, icons and text across the platform, making it more accessible for both new users and lost and found veterans.

Want to see more?

Get in touch with us here to arrange a demo with one of our dedicated sales team. We’d love to chat and see how our lost and found software could help save time for your team and improve the journey for your customers.

Alternatively, if you are a current NotLost user, please get in touch with your dedicated Account Manager or email us at .

Plus, follow us on LinkedIn and Twitter to stay up to date with all things lost property!