The Plymouth Citybus lost property team recorded over 2,000 found items in 2020, down from the previous year due to the significant decrease in ridership during COVID-19. Plenty of items were safely returned to owners, including the dog after enjoying a brief stay at the lost property office. All unclaimed items are donated to local charities or disposed of safely and sustainably.
Last year also saw a rise in medical items such as PPE, a single crutch and even a lateral flow COVID-19 test.
At the beginning of 2020, Plymouth Citybus became amongst the first bus operators in the UK to adopt new technology to better manage their lost property. With the innovative NotLost platform, customer experience staff at Plymouth Citybus can register items found on bus services in seconds by simply taking a photo. Passengers are able to fill out an online report if they have lost something whilst the software gets to work matching lost/found items automatically.
Here is the lost report form if you have lost something on a Plymouth Citybus service: https://www.plymouthbus.co.uk/contact-us/lost-property/
“Losing something whilst travelling can be distressing and inconvenient. We think it’s incredibly important to highlight some of the bizarre items left on our buses as it helps remind passengers that ‘all is not lost’ when it comes to getting items back. We have a reliable lost property operation in place and it is always worth enquiring using the lost report form on our website.”
Alex Horne, Executive Chairman and Co-Founder at NotLost said: “We’re pleased to have started a strong partnership with Plymouth Citybus this year, helping the team to deliver excellent passenger experience whilst also alleviating the stress of handling lost property for staff.”
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Do you think your lost and found process would benefit from innovative new software? Transport operators, feel free to get in touch. We love to chat!