NotLost have partnered with Go North East to help reunite passengers with their lost items

Go North East operates a fleet of 600 buses and coaches, facilitating almost 64 million passenger journeys a year.

As a result, the team at Go North East receive approximately 10,000 lost property enquiries each year from passengers who have misplaced their belongings on buses.

Go North East are now using NotLost’s market-leading lost and found software to help return more items to passengers, improve operational efficiency for staff and ultimately enhance the passenger experience.

Stephen King, Commercial Director at Go North East, said: “We know that losing an item, be it on a bus or elsewhere, can be very stressful and can be one of the biggest areas of frustration for our customers and colleagues alike.

“The introduction of this new lost property system ensures that customers can tell us about their lost property straight away online, we can then match it in our system more easily and help reunite lost items with their owners more quickly.”


Throughout the pandemic we’ve introduced a range of innovative technologies, including sophisticated capacity checker tools, and this is just the latest tool that will benefit both our customers and team members.

Stephen King, Commercial Director at Go North East

How does the lost and found software work?

NotLost’s innovative solution enables passengers to enquire via an online form, whilst members of the team can upload found items in seconds using smart image recognition technology.

The platform then automatically matches lost/found, whilst updating passengers with helpful automated emails.

To find out more about our full feature set, click here

Have you lost an item on a Go North East service?

Head to the Go North East lost property report page here to report your item missing. 

Find out more 

Do you think your lost and found process would benefit from innovative new software? We love to chat! 

Give us a call on +44(0)20 8037 3970 or drop us an email

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