Transport for London (TfL), the world’s most iconic transport network, has awarded NotLost, market-leading transformational lost and found software, with the contract to replace and streamline its lost property system. This is a formidable challenge, with TfL handling more than 330,000 items of lost property a year across eight modes of transport and more than 400 stations (including bus, Tube, London Overground, TfL Rail and DLR) as the largest lost property operation in Europe.

Why were TfL looking for a new system?

TfL’s existing system does not take advantage of modern scalable technologies, which would allow it to be accessed anywhere across their network. They wanted a new system that would make logging and finding lost property more efficient, reduce paperwork and increase the number of items returned to their customers.

What makes NotLost the right partner for TfL?

After a competitive tendering process, NotLost were selected as the supplier best able to transform the TfL process and create an agile, flexible and robust solution. Their development team has produced an intelligent, cloud-based, highly configurable platform and they have a proven track record of success with numerous transport clients. Through their work with other enterprise clients, they understand how to solve complex issues and build a solution that can operate effectively in multiple locations and support thousands of users.

Alex Horne, Co-Founder and Executive Chair of NotLost said

“We are delighted to be selected by TfL as their chosen partner on this exciting project. Think lost property and TfL immediately comes to mind. This is a challenging and complex task, but we are confident that we can deliver a system that will provide a step change in the experience for staff and customers alike. We are eager to get started and look forward to working alongside the team at TfL to deliver a digital solution that will provide a connected network across all of London’s transport operators.”

Paul Cowan, Performance Manager at TfL said

“We have been providing a valued lost property service for travellers in London since 1933 and we are excited to upgrade our lost property system so that our staff can deliver a better experience to those customers who unfortunately lose their belongings on our network. We look forward to working with NotLost in delivering a system that modernises our approach to lost property, ensuring more customers get back their valued possessions.”

Click here to find out more about NotLost’s leading lost and found software for mass transport.